Riverside Log Cabins Data Privacy Policy

Updated May 2018

Introduction

Riverside Log Cabins LTD (We), are committed to protecting and respecting your privacy.  We are a company registered in Scotland under company number; SC493555 and will act as the data controller. This means we decide how your personal data is processed and for what purposes. For all data enquires please contact; riversidelogcabinsltd@btconnect.com.

This policy, together with our Terms of Use which can be found by clicking the following; (https://www.riversidelogcabins.co.uk/terms-of-use/) and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.  Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”), which this Data Privacy Notice is based on.

What personal data do we collect and for what purposes

  • When you make an enquiry or booking through us about a potential booking we will collect details that you provide in relation to that booking or query. Information that we will hold is likely to include your name, contact details such as email address and telephone number, information about your booking and any additional information we may need to help meet your specific requirements.
  • For the purpose of marketing such as communicating special offers and deals, where you have consented to this. You can withdraw your consent at any time by contacting us at riversidelogcabinsltd@btconnect.co.uk
  • We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our cookie policy here; (https://www.riversidelogcabins.co.uk/cookie-policy/
  • We do not hold any payment details; all our payments are processed through Supercontrol and information on their privacy policy can be found by clicking on this link here;(http://www.supercontrol.co.uk/privacy-policy)

Security Statement

We treat the information that you provide to us as confidential information. We work to protect the security of your information during the transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you input. This allows your computer to communicate with our server in a way that is designed to prevent eavesdropping, tampering, or message forgery. You will also know when you are in a secure mode when the padlock or key icon in lower right-hand or left hand corner of the computer screen appears in the locked position. In addition, the first characters of the site address will change from ‘http’ to ‘https’ when accessing the server.

Whilst we take all reasonable steps to protect your personal information, data transmission over the Internet cannot be entirely secure. We therefore cannot guarantee the security of the information you disclose online and the use of our facilities (e.g. email) is at your own risk.

Riverside Log Cabins Ltd. will not be liable for any damages or losses suffered directly or indirectly arising out of or in connection with unauthorised access, loss or corruption of personal data which you provide to us on this website unless we have been found to be negligent

Sharing your personal data

Your personal data will be treated as strictly confidential and will not shared by us unless the following criteria apply:

  • in the event that we sell the business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or relevant terms and conditions of supply of goods, services and/or information and other agreements; or
  • to protect the rights, property, or safety of our employees, customers, or others.  This includes exchanging information with other companies and organisations for the purposes of, but not limited to, fraud protection and credit risk reduction.

 

How long do we keep your personal data

We keep your personal data for no longer than reasonably necessary for the purposes of our processing, or when you would request that we do not collect, hold or process any of your information.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data.
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

Transfer of Data Abroad

We do not transfer personal data outside the EEA.

 Automated Decision Making

We do not use any form of automated decision making in our business.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact riversidelogcabinsltd@btconnect.co.uk or call 01764 685310

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.